U.S. CareResources^® provides access to a broad base of support for every kind of long-term care need. Access is available through group-sponsored benefit plans, individual long-term care policies and individual enrollment. Services can be purchased as a package, or on a standalone basis. U.S. CareResources^® has incorporated flexibility and affordability into our design.

U.S. CareResources^® Quality Provider Network

	Nationwide network of long-term care providers
	Stringent credentialling of providers and ongoing monitoring of quality of care
	Affordable pricing structure for groups (employers, associations, public entities, etc.) and private pay clients
	Discount arrangements covering a broad range of long-term care providers, equipment and services
	Customized programs and client-specific customer service arrangements

Managing Caring^® Services

	The Care Service Center provides individuals with up-to-date information about local long-term care facilities, services and specialized programs available, offering choices and comparisons of facilities/services
	The Care Service Center is staffed by Care Advisors, trained counselors with long-term care background, including Registered Nurses, Geriatric Specialists and Social Workers, who will assess needs, offer advice on appropriate levels of care, identify resources, and assist in making appointments to access care
	In-home or In-facility assessment of client needs
	General information on senior services and health care, specializing in chronic care and preventive care information
	Care Tracking services to monitor the progress of individual patients at regular intervals, comparing current status to original treatment plan and making recommendations and adjustments to the treatment plan as needed, keeping family members informed of progress

Quality Management

	Utilization management of care, integrating and managing long-term care with other health care benefits, triaging services across the full continuum of care
	Patient/Family satisfaction surveys
	Critical pathway protocols for the assessment and management of chronic conditions
	Clinical outcomes assessment tools designed by U.S. Care to measure and improve the quality of care, with feedback to providers
	Medication management program that monitors medication usage to ensure appropriate drug therapies and avoid adverse reactions

Administrative Services

	Full range of highly automated information management systems integrate programs and services to provide seamless administration
	Electronic processing of provider applications expedites credentialling and information gathering
	Sophisticated electronic tracking systems correlate quality and management data, enable clients to speak to the same Care Advisor each time they call the Care Service Center and enhance the speed and accuracy of data management to maintain the highest standards of customer service
	Private label (in sponsoring group's name), customized response units available

Data Analysis and Reporting

	Reporting of key performance indicators for Facility Benchmarking to supply providers with constructive feedback and assist them in improving long-term care services
	Large comprehensive database of long-term care providers and services in the United States
	Small area analysis of long-term care provider capabilities and market
	Summary of state regulations guiding long-term care providers
	Comprehensive, customized reporting packages on performance/quality of care/utilization enables subscribing groups to make informed choices when developing/revising long-term care benefits

Innovation/Communications Resources

	Internet Services include development of customized Web Sites for subscribing groups containing information about benefits, services, enrollment, etc., which employees and relatives can access
	Electronic access to general information concerning long-term care products, services, state regulations, health advisories, etc., via the U.S. Care and U.S. CareResources® Web Pages on the Internet
	Web Directory of long-term care providers throughout the United States enables members to "visit" many facilities in the network through the Internet

Through U.S. CareResources^®, subscribing groups
and individuals have access to a comprehensive
range of quality long-term care services because
Care Resources Protect a Lifetime of Living.
For more information, contact:

U.S. CareResources^®
3130 Wilshire Boulevard
Santa Monica, CA 90403-2300
Telephone: 888.CALL.CRN (888.2255.276)
Internet: info@careresources.com